Hotel Clerk Job Description
Hotel clerks register and assign rooms to guests, issue room keys, make reservations, and present statements to departing guests.
Hotel clerks have a lasting impact on a guest’s experience with a hotel, as they are the first people that guests see when they enter a hotel, and the last people they see when they leave. It’s important for people in this position to be friendly and courteous (even when guests are rude).
During their shift, hotel clerks spend a lot of their time answering phones to take reservations and help guests with any questions problems that they have. Guest requests can include everything from requests for room service, to recommendations for things to do or see in the area.
Because many guests will be from out of town, hotel clerks need to be very familiar with the area around the hotel so they can give directions or recommend restaurants and attractions to their guests.
Work Environment and Schedule
Most hotels provide a comfortable working environment for hotel clerks, though the quality of the working environment normally goes hand in hand with the quality of the hotel.
This can be a stressful occupation at times. During peak check-in and check-out times, hotel clerks have to help many guests within a short period of time. Handling a large queue of guests without a break can be difficult, especially when guests grow irritable because of the time they had to wait.
Hotels are open every hour of every day, and they need clerks to be on the clock at all times. Weekends and holidays are often the busiest times for hotels, so clerks need to be available to work during those times. This can be a great job for people who need to work an irregular schedule.
Hotel clerks have to spend much of their shifts on their feet, so you should make sure that you’re up to the physical requirements before applying to a job.
How to Become a Hotel Clerk
Hotel clerks are trained on the job, and no previous experience in the hospitality industry is normally required.
Most hotels prefer to hire candidates with a high school diploma, but you may be able to find some positions that don’t require one if you look hard enough.
Since most hotel clerks rely on registration software for most of their job functions, being experienced with computers and typing is advantageous.
In almost everything they do, hotel clerks interact with guests of the hotel, so having good customer skills is important. If you have previous experience in a customer service environment, then that can increase your chances of employment.
In some hotels, clerks being working in another position like bellhops or key clerks. After they learn the way that the hotel operates, they are promoted to the desk clerk position.
There are currently 227,500 hotel clerks in the United States, with 11,590 new hotel clerk job openings created each year.
Hotel Clerk jobs are not expected to see much growth beyond their current levels in the next decade.
Hotel Clerk Salaries
Hotel Clerk salaries can vary depending on your experience, the location, company, industry, and benefits provided. Nationwide, most hotel clerks make between $17,800 – $24,000 per year, or $8.57 – $11.56 per hour.