Teller Job Description
Tellers work in banks, where they are responsible for accurately processing financial transactions. Cashing checks, depositing money, and issuing money orders and traveler’s checks are examples of the transactions that tellers handle.
Tellers have to record each transaction as it’s processed, and fill out a settlement sheet after their shift. The settlement sheet is used to check the accuracy of all transactions, and verify that the correct amount of cash is left in the drawer.
Since an error can be very costly to the bank or their customers, tellers have to be very careful to accurately process every transaction. They must check the IDs of their customers to verify their identity, and validate checks before they are cashed.
Improved computer software has helped cut down on clerical errors, but it’s still easy to make mistakes if not careful.
With experience, some tellers are promoted into positions as head tellers. They perform many of the same tasks as regular tellers, but they have some additional responsibilities as well. Depending on the bank, they may set work schedules, train new tellers, handle complex customer requests, and remove money from the vault.
Work Environment and Schedule
Tellers enjoy a regular working schedule, as banks are normally only open during regular business hours from Monday through Friday. Some branches are expanding their hours into the evenings and weekends, though, so the required hours will vary between branches.
This can be a stressful occupation at times, as tellers often have to deal with upset customers. Demonstrating patience and good customer service skills is a huge asset for tellers.
Most tellers work full time, but there are also plenty of part time positions available.
How to Become a Teller
Most employers train new hires on the job. Training normally lasts about a month. During the training period, tellers learn about the services offered by the bank, as well as how to operate the software the bank uses.
A high school diploma is required for most teller positions.
If you want to work as a teller after high school, it would work to your advantage to work in a customer service role while in school. Working as a cashier or barista will give you experience handling money, as well as working with customers.
Some banks require that all tellers pass a background check before they’re hired. If you have a criminal record, you probably want to consider a different line of work.
There are currently 560,000 tellers in the United States, with 23,750 new teller job openings created each year.
Teller jobs are not expected to see much growth beyond their current levels in the next decade.
Teller salaries can vary depending on your experience, the location, company, industry, and benefits provided. Nationwide, most tellers make between $21,400 – $29,000 per year, or $10.31 – $13.94 per hour.